Shipping and Delivery

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What is your cost of shipping: 
We have a set shipping charge of R200
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Where do you ship to?
We ship Nation Wide in South Africa. 
We offer door-to-door shipping. 
We do offer International shipping. You can contact Nicole at nicole@thehatfactory.africa for any international inquiries. 
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How long does shipping take?
Our courier offers a 2 to 3 day delivery service for all main centre area outlaying areas have a 3 to 5 day delivery service. You will receive a notification once your parcel has been collected. 
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What is the estimated lead time from order placement to dispatch?
Most of our products are made to order. Lead time on production varies from 1 to 5 working days and 5 to 10 working days depending on the product and style. 
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Will I be able to track my parcel once it has been dispatched? 
Yes, you will receive an email with tracking number and link once the courier has collected your order. 
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For any shipping inquiries: 
Email: nicole@thehatfactory.africa
Phone: 0214654505